Philosophies Actions speak louder than words Ask the people who do the work for ideas how to improve it Be a systems thinker; don't create in a vacuum. Individual initiatives should be linked to overall business strategies Communicating either positive or negative consequences motivates changes in behavior Creditability is doing what you say and saying what you do Cure the illness, not just the symptom Early intervention minimize or resolves most issues Employees should easily be able to link their work to the achievement of business objectives Evaluate every program/initiative/policy for how it will impact the bottom line Even in HR, everything can be measured Fun is undervalued Goals are specific outcomes tied to business objectives If you're in HR, you're in marketing Invest in building a strong, flexible infrastructure and train the right people to maintain it It's influence not authority which gets lasting results Know your audience Leadership is more about credibility than style Leverage actions, efforts Recruiting is Marketing, not just evaluation Relationships get things done Simpler is better Start with the desired outcome, then design the process Treat employees as customers/customers as potential employees